Category: Uncategorized

USA Fleet Experiences Multiple Performance Improvements in 2016

Author: Digital Lagoon

As a fleet, Utilities Service Alliance members experienced significant safety and operational performance improvements in 2016 thanks to involvement by USA Corporate Functional Area Managers (CFAMS) and engagement by USA teams. “As a direct result of the focus of our 2016 CFAMs, our members have seen significant, measurable improvement in Operations, Outage Performance, Maintenance and...

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USA Announces Membership Benefits Change

Author: Digital Lagoon

In response to member feedback, the Utilities Service Alliance (USA) will give Efficiency Member utilities the benefits of team networking call participation and use of the “Jump-Up” call process and software. John Christensen, John Christensen, USA Acting President and CEO, says the new benefits for Efficiency members are effective immediately. The change comes in response...

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USA Delivers Significant Indirect Cost Savings Results with New GOSP

Author: Digital Lagoon

The Utilities Service Alliance (USA) estimates that changes to its governance model approved by the Board of Directors at its Nov. 1 meeting will provide member stations with more than 10,000 person-hours of indirect cost savings. USA estimates include the hours saved by eliminating face-to-face meetings, reducing USA assessment support and reducing Key Performance Indicator...

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USA Gap Focus and Training Excellence Efforts Are Underway

Author: Digital Lagoon

The Utilities Service Alliance (USA) started the process of assessing and documenting the performance of its members in the four areas identified for improvement in its new Governance, Oversight, Support and Perform (GOSP) model. That process, approved by USA’s Board of Directors as part of sweeping changes it requested in September, includes developing an assessment...

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USA Organization Changes Announced to Support New GOSP

Author: Digital Lagoon

The Utilities Service Alliance (USA) Board of Directors approved organizational changes to the alliance’s professional staff in support of the governance and oversight model announced in October. Through Dec. 31, Jeff Helsel, Director of Performance Sustainability, and Tim Donovan, Director of Fleet Improvement and Support, will lead the transition of the organization, its duties and...

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