Alexander McGalliard

USA improvement in reactivity management through a focused fleet approach

Author: Alexander McGalliard

The Reactivity Management Gap Focus Area assessments captured items impacting the industry reactivity management key performance indicator and current station processes that impact reactivity management performance - both human performance and equipment reliability. USA team members developed an Excellence Standard using industry practices and an assessment tool to evaluate excellence at each USA site. The...

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Reactivity Management GAP Focus Area

Author: Alexander McGalliard

The Reactivity Management Gap Focus Area assessments looked in detail at both equipment reliability and human performance aspects pertaining to issues impacting the Reactivity Management KPIs for the USA Fleet Member Stations. The assessment combined interviews, document reviews, and meeting observations. Identified GAPs and recommendations from each assessment are entered into the sites tracking program...

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