To drive sustained performance excellence throughout the USA fleet, a USA Director - Performance Sustainability (DPS) will be selected by the USA Site Leadership Team (SLT) and Board of Directors. In alignment with the INPO performance monitoring leader (PML), this position will assist in the development and implementation of fleet assistance to stations to address...

Read More

As a part of the new USA Governance and Oversight model, the USA BOD has also authorized the Vice President – Operational Performance to assume a corporate fleet role for stations in recovery. A recovery plant is designated as any station that has been assigned to the Escalate, Increased Involvement or Special Focus category by...

Read More

The Utilities Services Alliance (USA) Performance Improvement Core Peer Team is taking a leading role to develop an effective, standardized approach to implement the guidance provided in INPO 14-004, Conduct of Performance Improvement. As a coordinated effort, the team is developing a standard, simplified evaluation template that can be used at USA fleet stations. Upon...

Read More